Privacy Policy

This Privacy Policy describes how Vivflexible ("we", "us", or "our") collects, uses, stores, and protects personal information when you visit vivflexible.world or use our services related to functional training sessions and equipment.

1. Data Controller

The data controller responsible for your personal information is:

Vivflexible
5 Koala Pl, One Mile NSW 2316, Australia
Email: infocenter@vivflexible.world
Phone: +61 2 4982 2801

2. Information We Collect

We may collect the following categories of personal information:

• Contact details: name, email address, and phone number when you submit our contact form
• Communication data: the content of messages you send to us
• Technical data: IP address, browser type, device information, and pages visited
• Cookie data: as described in our Cookies Policy

3. How We Use Your Information

We use personal information for the following purposes:

• To respond to enquiries submitted through our contact form
• To process product orders and related communications
• To improve our website functionality and user experience
• To comply with applicable legal obligations

4. Legal Basis for Processing

We process personal data based on:

• Your consent, when you submit a contact form or accept cookies
• Legitimate interests in operating and improving our website and services
• Contractual necessity when processing orders you place with us
• Legal obligations where required by applicable law

5. Data Sharing

We do not sell your personal information. We may share data with trusted service providers who assist us in website hosting, analytics, and email delivery. These providers are contractually required to protect your data and use it only for specified purposes.

6. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law. Contact form submissions are typically retained for up to 24 months unless a longer period is required for legal or business purposes.

7. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time
• Lodge a complaint with a supervisory authority

To exercise these rights, contact us at infocenter@vivflexible.world.

8. Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure.

9. International Transfers

Your data may be processed in Australia and in countries where our service providers operate. We ensure appropriate safeguards are in place when data is transferred internationally.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact

For questions about this Privacy Policy or our data practices, contact us at infocenter@vivflexible.world or +61 2 4982 2801.